Privacy Policy
Last Updated: March 15, 2025
At Cralvex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our investment literacy education platform.
We operate in compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Your trust matters to us, and we're committed to transparency about our data practices.
Questions about your privacy? Reach us at [email protected] or call +17052524638
Information We Collect
When you engage with Cralvex, we collect different types of information depending on how you use our services. We're upfront about what we gather and why.
Information You Provide Directly
This is information you give us when you sign up, contact us, or participate in our programs:
Information Collected Automatically
Like most websites, we gather certain information automatically when you visit cralvex.info:
We don't collect sensitive financial information like bank account numbers or investment portfolio details. Our focus is on education, not managing your money.
How We Use Your Information
We use the information we collect for specific, legitimate purposes related to providing and improving our educational services. Here's what that looks like in practice:
We don't sell your personal information to third parties. Period. That's not our business model, and it never will be.
Sharing and Disclosure
We share your information only in limited circumstances, and we're careful about who we work with.
Service Providers
We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, and website hosting companies. They can access your information only to perform specific tasks on our behalf and are contractually obligated to protect it.
Legal Requirements
We may disclose your information if required by Canadian law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If Cralvex is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll notify you before your information becomes subject to a different privacy policy.
We never share your email address with marketing companies or use it for purposes beyond what we've outlined here. You won't suddenly start receiving unrelated promotional emails because you signed up with us.
Your Privacy Rights
Under Canadian privacy law, you have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Information
Update inaccurate or incomplete information. You can do this through your account settings or by contacting us directly.
Delete Your Account
Request deletion of your personal information, subject to legal retention requirements for financial records.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where applicable.
Object to Processing
Challenge how we use your information in certain situations, and we'll review your request.
File a Complaint
Contact the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information.
To exercise any of these rights, email us at [email protected] with your request. We'll respond within 30 days and verify your identity before processing requests involving sensitive information.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. While no system is completely foolproof, we take security seriously.
Encryption of data in transit using industry-standard SSL/TLS protocols
Secure data storage with access limited to authorized personnel only
Regular security audits and vulnerability assessments of our systems
Employee training on data protection and privacy best practices
Multi-factor authentication for administrative access to sensitive systems
Incident response procedures in case of a data breach
If we experience a data breach affecting your personal information, we'll notify you and relevant authorities as required by Canadian law.
Data Retention
We keep your information only as long as necessary to provide our services and comply with legal obligations.
Active Users: We retain your account information and course progress while your account remains active and for one year after your last interaction with our platform.
Financial Records: Payment and transaction records are kept for seven years to comply with Canadian tax and financial regulations.
Marketing Data: If you opt out of marketing communications, we keep a record of your opt-out preference indefinitely to honor your choice.
Legal Requirements: Some information may be retained longer if required by law or to resolve disputes.
When we no longer need your information, we securely delete or anonymize it so it can't be traced back to you.
Cookies and Tracking
We use cookies and similar technologies to make our website work properly and understand how people use it. Most of these are pretty standard.
Types of Cookies We Use
You can control cookies through your browser settings. Keep in mind that blocking certain cookies may affect your ability to use some features of our website.
Third-Party Links
Our website may contain links to external sites we think are helpful for investment education. We're not responsible for the privacy practices of these sites. When you click away from cralvex.info, their privacy policies apply instead of ours.
We encourage you to review the privacy policies of any third-party sites you visit. Some common third-party services we may link to include financial news sources, regulatory bodies, and educational resources.
Children's Privacy
Our services are designed for adults interested in investment literacy. We don't knowingly collect personal information from anyone under 18 years old. If you're a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we'll delete it promptly.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.
Get In Touch About Privacy
Have questions about this privacy policy or how we handle your information? We're here to help.